Please read the following terms of payment and cancellation before sending the Form Book your trip.

These booking conditions have been established by Nature in your Hands S.L. (Hereinafter NaturZoom).

It is understood that any person who initiates the process of reservation tour packages handled through NaturZoom is current and in accordance with the following conditions:

PAYMENTS:

Once you submit the Form Book your trip to NaturZoom will send you an e-mail with the availability of your trip and a link to the CONFIRMATION and PAYMENT trip.

The payment of a travel package must be made (once the organization has confirmed availability via e-mail), credit card / debit card or through PayPal.

To pay by Bank Transfer or other means, please contact us at the address info@naturzoom.com.

Note: No reserved items will be considered if the payment procedure indicated above is strictly enforced.

GROUP:

All tour packages involving transportation procurement will take place once it has reached the minimum number of 4 people, if not reach the minimum, each participant will receive the full amount paid within a maximum period of ten days from the communication of the decision and provided through bank transfer, not proceeding to any payment of compensation.

CANCELLATION OF RESERVATION:

In case of cancellation of a reservation having been made ??and the payment of the product occur, the following rates shall apply in respect of cancellation fees, provided that the reason for the cancellation is not set out in the Conditions of Travel Insurance.

If cancellation is made within 30 calendar days of the scheduled arrival date will be refunded 75% of the payment, regardless of whether it has proceeded to pay prior or no deposit.

If cancellation is made between 30 and 15 calendar days prior to the scheduled arrival date, we will refund 50% of the payment.

If cancellation is made between 14 and 7 days prior to the scheduled arrival date will be refunded 25% of the payment.

If the cancellation is made 6 calendar days before and on the day of the planned arrival date, including the absence in the meeting point at the stipulated time, no refund will occur because of transport costs and accommodation should be paid in advance.

Note: Cancellation of air and sea transport, consult info@naturzoom.com.

The amounts paid as a deposit or signal of reservation shall not be subject to the conditions set out above, and will not proceed any refund if cancellation occurs by the customer or payment deadlines established by NaturZoom are not respected.

If NaturZoom was forced to cancel an activity for reasons of force majeure (mainly due to the cancellation of last minute reservations or weather conditions or minimum 4 participants in the group that involves transport), each participant will receive the full amount paid in the within ten days after the receipt of the decision and provided through bank transfer, not proceeding to any payment of compensation.

ADDITIONAL INFORMATION:

Availability: Places are limited. We recommend booking well in advance to avoid possible problems of availability. Packages involving transportation procurement shall be made when the application for at least 4 participants have arrived.
Transportation: Transportation will be performed on vehicles that meet all safety standards required by the European Union.
Sleeps: Accommodation in double room with bathroom, with the possibility of staying in room for single use, the amount, if different, will be indicated before the product payment.
Meal Plan: The meal included in the price shown in the file for each package tour. Other meals borne by the customer.
Punctuality: Punctuality to all participants in advance. Waits courtesy to those arriving late to the meeting point will not exceed 15 minutes.Travelers who do not appear at the meeting point at the scheduled time will not be entitled to reimbursement of the amounts paid.
Itinerary: The itinerary of the outputs of each tour package, could be subject to change in response to climatic reasons for judgment of the guides.
Insurance: All accommodations, guides and transport have insurance in order demanded by the European Union. By Naturzoom, all trips are covered with additional travel insurance, see the conditions Conditions Travel Insurance.
Note: If a traveler suffers a food allergy or if you are a vegetarian, celiac… or any kind of mobility problem that requires service, please contact us at NaturZoom, before the default or late communication (less than 48 hours before the start excursion) of this information, the organization is not liable for possible damages.